Confirmed Service Customer
Last year when I had to have service done on my truck John Bishop was outstanding. He kept me informed of the status of my vehicle and gave me constant updates and explained what was going on with it. Unfortunately, I didn't have the same type of experience this time. I had to call and ask about the status of my vehicle and when I asked about a loaner vehicle I felt as if there was "push back" about getting one. When I did get a loaner and went to pick it up, I discovered my vehicle was unlocked in the car lot. I called to let my service advisor know the loaner truck was getting close to the 2K mark, a few minutes later I was told my truck was ready, I wonder how long it had been ready. When I picked up my vehicle it was filthy, although I was told it would be cleaned up before I picked it up. v/r Al
Al M.
CANYON LAKE,
TX
Business Response
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