Generally, we were pleased with everything except the "make ready" experience. We were told that the "key" for the locking hubs on the wheels and the hiring harness for the tow package would be in the glove compartment. We drove the vehicle home and realized we were missing both, which meant another round trip to the dealership to pick them up. Also, the floor mat for the 3rd row seat was just tossed into the vehicle on the floor, not set in place. The rest of our experience went very well.