Service rep was very nice and made accommodations for me to drive a loaner while my truck was being fixed. The young ladies issuing loaners were a little pushy and giving misleading information about a loaner needs to be cleaned or there will be a $75 cleaning charge "just like Enterprise". I know for a fact that Enterprise doesn't charge for cleaning unless it's out of the ordinary. Also, loaner vehicles weren't cleaned prior to being issued and I'm pretty sure there wasn't any sanitation happening. Especially when my loaner was filled with dog hair and really dirty. I had to take it to the car wash and do a complete detail on it myself. Just to feel comfortable enough to drive it.