Service requested at drop off not done until I called to check up on my car for status. Car never driven after service, if it was, reason I brought it in still continued after service. First dealership I���ve ever visited I had to ask twice for a courtesy car wash. Check out at cash register, attendant rather rude and bothered to help with balance point redemption. I expect same quality of service weather I���m paying or using a warranty. I still need to bring my car back for third time to address ongoing issue and was promised a free rental, will see how this goes.
I knew exact what I wanted and they had it ready for me at the dealership when I arrived. The only think was the car was not listed as a demo on the website. I felt like in the finance office they are very pushy for warranty even when I say NO. Overall I love my vehicle and I enjoyed my experience.
No appointments for service. We needed our first service, a simple oil change, tire rotation, fluids. My wife tried to make an appointment and was told ���we don���t do appointments fir oil changes���. She was told it was first come, first serve, starting at 0700. She arrived next day at 0711 and was told it shouldn���t take long since only two vehicles were in front of her and ���once the techs arrive���. So, let���s have customers arrive before the techs??? She waited for over two hours for an oil change and tire rotation. The entire time, not one update. Zero communication, no offer of a shuttle, no updates as to when the truck would be ready. Nothing. The only communication she received was ���your oil change is complete���. Even then, my wife had to ask if the tires were rotated. We are not used to this kind of, what I consider lack of customer service. I had a Tundra since 2013, switched to the Silverado because I needed a HD truck. In all that time, nearly 8 years, I never had an oil change take over two hours. I never had a dealership ignore me! We always had a service rep who would give us updates and a realistic expectation of how long it would take. On one occasion, I ended up needing a brake job as well. They rep told me how long it would be and then asked if I���d like a rental vehicle to use. That���s quality service that���s keeps customers coming back. What my experienced at Gunn is poor service. I���ll try somewhere else other than Gunn but have a feeling it won���t be much better...companies either value customer service or don���t...so probably won���t keep a Chevy for too long.
I came in after having visited Discount Tire for low tire pressure. Discount told me the tire had a screw in it. I was under the impression my tires were under warranty as my car still has manufacturer warranty; turned out to not be the case. However, I was willing to pay the price to have the tire dealt with at Gunn. Discount had topped off the air in the tire so I could get to Gunn safely. I was told a supervisor inspected the tire and found no problem. It was recommended I watch the situation and let them know if anything changed. The next morning, again the sensor was reading low (22). This time I went back to Discount, who found a nail. Discount repaired the tire at no cost, based on my past purchase history with prior vehicles. Really, Gunn? A supervisor was unable to see the nail that Discount saw with no problem? You can do better.
It would make it a much better experience if the service guys paid more attention to detail. I could not stay quiet this time, but it���s the third consecutive time where the oil on my vehicles have been changed and NO oil reset has been done. Makes you wonder if all else was done right...