Great waiting area for long term like 6+ hrs to have. Good communication, food from Thanksgiving table, internet but quality control slipped when my rf tire was installed and was not a match to other two under warranty when I checked vehicle before driving out. But general manager was able to swap a match tire wheel assy. from stock vehicle, at my suggestion, to let me drive vehicle home in Uvalde. Unfortunately, that was a quick swap and probably not put on the Hunter road load balance machine because I feel another new mild disturbance felt in steering and heard from that position. Maybe have to return to fix again! Goodyear Wrangler all terrain Adventurer with Kevlar 255/65R17 wow having two possibly three of these with ride disturbances on new vehicle off assy. line and passing through dealer inspection check in? How many other customers are out there putting up with similar bad ride disturbances? I know these are all terrain but they should be lots better than this. Fixing the rear two made lots of improvement but still something is not satisfactory or on point as designed.
When I dropped my vehicle off for an oil change I informed the Service Writer that I would wait in the waiting room until my vehicle was ready. The Service Writer told me she would come get me when my vehicle was ready. I waited for over an hour and finally walked outside and noticed my vehicle was parked outside. I asked another Service Writer if they could check to see if my vehicle was ready. The Service Writer checked and it was ready. No one came to get me when it was ready. Service writiers came and got other people that were waiting but somehow I was not notified when my vehicle was ready.
I had a wonderful experience from the time I walked into the door until I drove off with my new Traverse. My sales staff very professional and friendly. The staff was very informative and I felt that all my questions and concerns were satisfied. This was the 6th vehicle our family has purchased from Gunn. I have often recommended the dealership to others and will definitely do the same in the future. I was encouraged to call if any questions came up in the future.
When I buy a new vehicle, Gunn is always the first dealership I visit. The prices are posted on the trucks and cars so you do not have to consult with someone for the price. They are always friendly and helpful. Even when you have an issue with your car, they take care of you and get you a loaner to drive right away. That's how a customer should be taken care of so they return again next time! Great job Gunn!!
Mike Baird was exceptional in all aspects of this deal. He had very thorough communication and follow up and was always quick to deliver updates.He kept my budget in mind and worked with me to make a fair deal. Great experience! Zach in finance was quick and very informative. The whole thing was a smooth process which makes the experience so much better.