Jeff did a great job on informing me with the issues with my truck and making sure it was fixed in a reasonable amount of time. I also greatly appreciate that Chevy dealerships offer a Military discount.
Service advisor Santos needs customer service training. Brought a competitor coupon. Called before hand to assure you all accept the coupon and was told yes. To speak to Santos once I arrive. Santos asked why I didn���t go to Freedom Chevrolet to redeem my coupon? You all are closer to me but maybe Freedom Chevrolet is a better alternative... after my interaction with Santos.
Went in for an oil change. While waiting I just walked around the lot looking at all the other vehicles. Stopped and spoke with Katricia for a brief period. Had a great conversation, didn't feel pressured about anything. It's always a relaxed environment when I'm there, just browsing the lot or chatting with the sales staff.
My experience was very good. Mr. Gray was very professional and made sure that I got the right vehicle, and that I was satisfied with my purchase. Their customer service is exceptional and I would recommend them to anyone looking for a new vehicle.
Was received/greeted immediately upon arrival, I wasn't even out of my truck yet. When I telephoned in for my appointment, I was told to an expect an hour for the necessary warranty work, but at service check in I was told to expect two hours for the repairs. I was a bit disappointed with that, I would have adjusted plans to complete other errands. But, in actuality, the work was complete in 38 minutes! I've been very happy with the service department at Gunn. Thanks.
I came in to get a flat tire fixed. I was there for around 3 and a half hours because the tire was not in stock despite the fact that they are the same tires I've had since I bought the car. Part of the reason I go to the dealership rather than another auto shop is that I thought the dealership would be more likely to have the parts in stock for their vehicles. This is a reoccurring problem. I've had to return after routine maintenance for follow up visits because a part was missing.