I was taken right in - i think 5th in line - no long delay. They were very professional and courteous, listening to the list of why i was there and applying the coupon i gave them which had been mailed to me earlier. All work done expeditiously and was able to check out very quickly. Very impressed with all personnel there.
The experience was great. From the fleet manager, mike Baird, setting my rental to and having the service aware of my issues. Michael Howard keeping me abreast frequently of the progress of my repair. Eight days of services was do able. I thank Gunn for a smooth transition on a premature engine failure from Chevrolet.
For the most part, everything is always great with the service provided on my vehicles. However, was a bit disappointed with this service. was the first oil change on my new 2020 3500. everything I received in the mail and email stated first service included oil with filter change and all fluids including DEF fuel. I had to ask about the DEF and ended up being charged for the 2 gals added, $28. which would have been the price I paid to fill it up had I purchased the DEF myself and added the 7 gals to fill the tank.
Took car in because brakes making a grinding noise. The service department drove the car but couldn't replicate the problem. This is the second time I've gone to the dealer about his issue. The service department did not even pull the wheels to check the brakes. I have a $40,000 car that sounds like the brakes are metal on metal but could not get the issue resolved.