It took almost 1 and 1/2 hours to complete an oil and filter change, tire rotation and engine air filter replacement. I had an 11:30 appointment, but my car was placed at the end of the quick lube line, so why did I make an appointment? Not the level of service I have come to expect from Gunn Chevrolet in my 20 + years of coming there.
Went in to have my 2020 Custom truck serviced, due to the transmission shaking and rumbling when in certain gears. (Did my research and saw the GM bulletin on this issue.) The Advisor for GM called me and told me the issue is from my flowmaster muffler. I had the muffler installed a few weeks after I purchased the truck and had no problems. The advisor tried to connect me to the transmission tech, which he said told him this information, I assume couldn't get him, probably because the information that they were telling was not true. The advisor then get his manager involved and when I got to the dealership to take it to another chevy dealership to perform the transmission flush and new fluid, they had already started doing the work. I guess the advisor or tech thought I was a stupid and wanted to make a few dollars off of some warranty work. I still having the rumbling during certain gears but not as bad as before. I have scheduled to take it to another dealership.
Everyone we worked with was great and actually listened to us and what we wanted. There was no back and forth, no wasting all day at the dealership. One of the smoothest transactions buying a car I���ve ever had.
Brought my Colorado in to be fixed the fix was supposedly done paid I don���t remember somewhere around $700. The truck wasn���t fixed after you having it for two or three days I had to bring it back I brought it back and you had it for over two weeks before the problem was finally fixed. The service manager I had Paul essentially told me that you guys knew about the problem in the transmission of my Colorado but she didn���t bother to tell me about it. The original fix would���ve been covered under the warranty had I known. It wouldn���t of cost you money. It wouldn���t have cost me money. Then I had to leave my truck there for over two weeks to get it fixed. Paul would not contact me back like he said he would two different times I���ll call you back this afternoon I���ll call you back in the morning did he no. I was extremely disappointed with Gunn Chevrolet. Your advertisements are apparently a lie because you do not perform as advertised.