Our sales person, John Peebles, was very attentive, carefully listened and answered all our questions. He did not make us wait without checking on us to see if we needed anything. We felt very well taken care of.
Please, thank everyone involved in this transaction. From the receptionist, to John Peebles, the sales manager, Bob in finance, and everyone that prepped the vehicle and made it ready. The purchasing process was very easy and everyone I dealt with was very professional. John did an outstanding job finding me truck I was looking for, explaining the warranties, options, vehicle features, and service department. Bob was great at finding me an amazing interest rate and getting me in and out quick. Last, I want to thank the shop staff for delivering a flawless vehicle and the lobby staff for keeping the the lobby area clean and the contact surfaces sanitized.
Paul was the one who helped me at the counter. I came in and.asked for my fuel filter to be replaced. Paul notified me that the canister that the filter was in looked like it had been damaged. Paul diligently looked into pricing to make it as fair as possible. After giving me an honest quote, and showing me where the damage was, Paul went above and beyond. Instead of being greedy and having me fix the part at Gunn, he told me my best scenario was to call back Freedom Chevrolet to have them fix the canister as they were the ones who had damaged it. I went to Freedom Chevrolet and sure enough, it was determined that they had damaged the part and replaced it for free. Thank you Paul for being honest and not greedy, especially during a time where the world is uncertain. Heading into the holidays, nobody wants to have to spend unnecessary money that isn't on their family, and Paul Recognized that. While at Freedom Chevrolet all I could think about during the repair process was how the experience was not comparable with my experience at Gunn. I look forward to servicing my vehicle here in the future.
Vincent Gray truly made my car-buying experience a pleasure. He���s knowledgeable, professional and very patient... I felt like he was looking out for me. We will return to buy our next vehicle here because of him.
Routine service took 3 hours oil Change and then added a alingment. Coupon I took offered a free wash and vacuum also . After 3 hours I got a car back that had not been vacuum or washed or even touched other then the oil change and alingment