This is the THIRD Tahoe (2008, 2013, 2019) I have purchased from Gunn. My three experiences have ALL been great! My salesperson, Kevin Whitaker, was very professional and helpful with my latest purchase.
It's been where anything I have done whether it's a simple oil change or a service work it has taken 5 hours to get it done. The service guys seem to always have excuses. Not the same quality of service I was used to in the past.
The only issue I had with the dealership is they were supposed to do an oil change on my truck. They waited to do it when I showed up to get the truck. There is an issue with the transmission that they were looking at and I guess it took priority. It makes me wonder if they really did it or just kept the truck in the back to make me think they did it. I have no way to know. I really have an issue with GM and the problem with my 6 speed transmission. To say that a slipping transmission is operating as it should is ridiculous! It acts like a standard trans being driven by someone that doesn't know how to drive it. That's not normal. $40,000 truck, one year old with a slipping tranny. Not cool GM.
Mr Michael Brown was by far the very best service manager I have ever seen in this business. He was always honest, trustworthy, customer service oriented, technical, and above all what this industry needs to bring back the confidence being lost at most dealer service centers. Very satisfied customer. Mr. P.S Jr
Interior trim piece broken. Tech tried to reinstall the broken piece. It fell off by the time I got home from Gunn. I called the service manager and he promised to locate a new part and call me back and let me know when the part would be available. That was last Thursday morning, I still have not had a call back.